What We Handle

End-to-end operations management for retail brands

Delegate routine operational friction so your core team can focus on product development and marketing.

Trained Retail Specialists

Documented Checklists

Seven-Day Coverage

Weekly Metric Transparency

Specialized Background

Our coordinators possess over five years of direct background in retail logistics and multi-channel store management.

Nationwide Reach

We support merchants coordinating with over 45 regional warehouse locations across all four US time zones.

Metric Driven

Daily operational tasks are measured against concrete speed and accuracy benchmarks shared with you weekly.

Weekly Alignment

A scheduled 20-minute weekly sync keeps your executive team informed on supplier lead times and inventory health.

Operations Module 01

Core

Order Fulfillment Routing

We supervise daily order flow across warehouses and drop-ship suppliers. Address discrepancies, split shipments, and hold alerts get resolved before morning cutoffs.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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Operations Module 02

Popular

Inventory Audit & Reconcile

Our team cross-references warehouse records against online storefront quantities daily. We identify discrepancies early to stop overselling and prevent costly backorder cancellations.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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Operations Module 03

Pro

Logistics & Freight Oversight

We coordinate freight bookings, monitor parcel delivery milestones, and file carrier dispute claims. Damaged shipments and delivery delays receive immediate carrier escalation.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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Operations Module 04

Essential

Returns & Reverse Logistics

Returned merchandise gets inspected, restocked, or marked for salvage promptly. We issue buyer refunds following your store criteria within 24 hours of receipt.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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Operations Module 05

Support

Customer Service Ticketing

Dedicated support specialists respond to order inquiries, shipping updates, and exchange requests. We maintain an average first-response speed under twenty minutes.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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Operations Module 06

Advanced

Vendor & Supplier Liaison

We place purchase reorders based on minimum threshold triggers and track supplier dispatch dates. Production delays are communicated to your team with actionable solutions.

✓ Single dedicated point of contact via Slack or Microsoft Teams
✓ Documented standard operating procedures updated bi-weekly
✓ Carrier error compensation protection on managed fulfillment orders

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184,320

Retail shipments supervised this year

99.2%

On-time delivery confirmation rate

< 2h

Average resolution for stock discrepancies

2018

Supporting independent retailers since

Operations FAQ

Common questions regarding service integration

Direct answers to your questions, with our desk responding to new inquiries within three hours.

How much does operations support cost compared to an in-house hire?

Our monthly service plans start at $790 per month, which covers dedicated operational hours, daily queue clearance, and weekend monitoring. In comparison, a domestic operations assistant costs around $4,200 monthly plus payroll taxes and software licenses.

How quickly can your team take over daily operations?

Our standard onboarding takes five business days. We map your current tools, document exceptions, and begin shadowing tickets on day three before managing live workflows fully by day five.

What happens if a mistake occurs during order processing?

We operate under strict standard operating procedures with double-check safeguards for inventory and shipping addresses. If an operational error happens on our watch, we cover the carrier re-shipment fee and update the workflow to prevent recurrence.

What tools and e-commerce platforms do you support?

We work daily with Shopify, BigCommerce, WooCommerce, Amazon Seller Central, Walmart Marketplace, ShipStation, Deliverr, Zendesk, and Gorgias. We adapt to your established toolset without requiring software migration.

How does ecomsguides differ from a standard virtual assistant agency?

General virtual assistants lack retail logistics background and require weeks of continuous training. Our team focuses exclusively on e-commerce operations, meaning we already understand SKU variations, bill of ladings, backorders, and carrier claims.

Can you scale up coverage during holiday surges or promotional events?

Yes. We accommodate seasonal volume spikes by deploying additional trained team members with two weeks of advance notice. Your coverage expands easily during sales events without long-term commitments.

Stop firefighting orders. Hand off routine ops to trusted specialists.

Over 80 growing brands rely on ecomsguides to keep customer orders moving smoothly.